Part of my job is to provide information about our educational training programs. What I find fascinating is that when information is provided either on a website or in a flyer, people don't read it. They want it told to them.
Our website has some very detailed information about our programs. Especially the one I help to coordinate. In fact, we even created a FAQ section. Do people read this? Nope! Wonder why? Are they lazy? Some are. Others just don't know about them.
A guy calls me and says I applied for a training and I don't know what do next. Ok, that's a fair question, however, the training he applied for is being offered out of the Oakland office and the on-line form says if you have questions contact a specific staff person (not me). And he even says to me, when I tell him I'm not the person coordinating this training as it's in Oakland I work in L.A., Oh I guess I should contact the specific staff person. He has her name but doesn't call her.
Another guy calls, again from No. Calif., he got laid off and wants to use the services we have available for employers who are in what is called RIF (Reduction in Force) status. I work with all So. Calif. RIF employees. He's from No. Calif. So I tell him he needs to call the Oakland office and ask for the person who works with RIF employees from his area. In No. Calif. many staff work with these employees in So. Calif it's just me. Nope, he doesn't want to do that because he claims that he has talked to a gal from our No. Calif. office and she told him he wouldn't take the training he wanted and she wouldn't give him her telephone number. I ask, what's her name and he can't remember. He then goes on about how he helped draft the policies between the Union and the Ed Fund in regards to what type of training the Ed Fund will support, etc, etc, etc. He knows it all but can't remember the name of the gal who won't work with him! I think I would remember. Anyway, I tell him that if he doesn't want to call and speak to her, then perhaps he needs to speak with our associate director who supervises staff working with RIF employees. I give him her name and telephone number. What does he do? He calls back and speaks to our program assistant and tells her the same story he told me. Does he ask to speak to the associate director, nope? Why not -- beats me!
I was out of the office for most of the day today - I took a look at my emails and there are several from people asking questions about the training program I coordinate. Again, the questions are all answered on the our website.....And please people, learn how to write an email...and include your contact number.
Big Sigh!
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